Having just returned from an invigorating four days in Chicago for BlogHer, I am still mulling over all the conversations I had with other bloggers in attendance, and the information shared during the conference sessions. One issue, in particular, is at the forefront of my mind and, based upon the blogosphere chatter, on other attendees minds as well… SWAG. Was it an effective way for Brands to reach their target audiences, or did it do more harm than good?
As Jack Neff discussed in his article for AdAge, and I can attest, there was an abundance of swag at BlogHer – at sign in, at most sponsor booths and at almost every party. Obviously, there were a variety of reasons why over 1200 women (and men) attended BlogHer. The expectation of swag was clearly one of them. In fact, some bloggers brought extra, empty suitcases in which to cart home their loot. With so much stuff, Brands struggled to get noticed in the midst of a lot of clutter.
Based upon my experience, and numerous conversations with women throughout the conference, here’s how it looked from the ground…
The acquisition of swag took on a life of its own. At the SocialLuxe event, which, by most accounts, had the best swag bag, some bloggers did indeed morph into coyote scavengers, taking bags that were designated for others and/or more than one bag. This party took place on the night before the main conference started. The frenzy to take stuff only grew from there. It wasn’t about brand awareness or brand loyalty. It was about possession.
Some attendees approached representatives at booths and in suites with queries about free stuff in lieu of a more commonplace greeting, like “hello.” Quantity usurped quality. Collecting overrode conversing. At the ShutterSisters event, on the final evening of the conference, the hostesses made a radical decision to hold back the promised swag bags, opting to send them to RSVP’d guests after the fact, simply in an attempt to return a level of civility and purity to the proceedings.
What happened to all the stuff?
As a result of all the frenzy, what happened to much of the branded material was… NOTHING. Coupons were abandoned on lunch tables. Multiple branded thumb drives and Mrs. Potato Heads were left for hotel housekeeping. Tote bags were recycled. As Mr. Neff attested, “…maybe even check out one of (Chicago’s) pawn shops this week” to discover where all the stuff went.
Is this what Brands want?
It can sound very impressive to say a Brand has reached every influential female blogger – 1200 targeted consumers – in attendance at BlogHer. Every company that had a coupon or gift in the BlogHer registration bag can make that claim. It is a hollow claim, however, if the brand impression is fleeting, or makes more of an impact on the Sheraton cleaning staff or pawn shop clerk than The Bloggess.
If Brands want to establish lasting relationships with their consumers, motivating long-term loyalty and genuine word-of-mouth enthusiasm, the “bury them in swag” approach does not appear to be the most effective vehicle for communication. Instead, Brands should concentrate on nurturing one-on-one dialogues and memorable brand experiences to foster a level of engagement that doesn’t dissolve upon check-out. Bellhops may have less luggage to wrangle, but bloggers and Brands will ultimately be better served.